During May 23 and 24, 2011, the Quality Assurance (QA) Office performed the 2010 Internal Quality Audit (IQA). The assurance committee was comprised of lecturers and staff interested in quality assurance volunteering to be part of the Engineering Quality Assurance (ENQA) team or the Self Assessment Report (SAR) team.  The SAR team was trained on ENQA Key Performance Indicator (KPI) and how to be efficient auditors by QA experts, who were well recognized by offices inside and outside the university.  On May 4, 2011, the QA office held a meeting on management processes on quality assurance at Industrial Engineering Department. In the meeting, Asst. Prof. Dr. Weerapat Sessomboon, head of the Department, explained the Department’s management processes on QA for the 2010 academic year.  The main purpose of the meeting were to prepare for the Internal Quality Audit of the 2010 academic year and to apply knowledge, ideas, and experience from the meeting to the QA process of all the Departments.     

Dr. Mudjalin Poonprasit, Associate Dean for Special Affairs, said that the IQA was part of the ENQA. The faculty set up ENQA KPIs which are criteria used by the departments in reporting their performances in the SAR. The ENQA KPIs were adopted from Khon Kaen University KPIs that were influenced by the Office of the Higher Education Commission, Office of the Public Sector Development Commission, and the Office for National Education Standards and Quality Assessment.  Overall, the results of the internal audit showed that the performances of all eight departments for the 2010 academic year were profoundly better.
Evaluation criteria could be classified into 7 components: 1) philosophy, resolutions, objectives, and implementation plans; 2) teaching and learning; 3) research; 4) public services; 5) fostering of art and culture; 6) administration and management; and 7) finance and budget.
 

Comparison of evaluative scores from 2008-2010 shows that the scores of each department obviously increased. Dr. Mudjalin disclosed that it was a pleasure to know that all departments have attempted for the better of their organizational development. It was found that the evaluative scores in learning and teaching, research, and public services of all departments clearly rose, which can be seen in the comparison graph.
Following were the results of the 2010 IQA:
First place excellent overall performances:
 

Department of Civil Engineering and Department of Industrial Engineering (4.40 out of 5 points)
Second place excellent overall performances:
        Department of Mechanical Engineering (4.66 out of 5 points)
Third place excellent overall performances:
        Department of Electrical Engineering (4.46 out of 5 points)
Good Practices on the Quality Assurance System:
        Department of Industrial Engineering
Excellent Development on the Quality Assurance System:
        Department of Electrical Engineering
Good Practices on Quality Accredited Academic Works:
        Department of Electrical Engineering (5 pieces of work)
Good Practices on Research Results Remarkably Used at National and International Levels:
        Department of Environmental Engineering (14 pieces of work)
Good Practices on Relationship Building with Alumni:
        Department of Agricultural Engineering

This year assessment was constructive and impressive by the effort put into by the departmental administrators of all departments.  The auditors exercised their practices with equity and friendliness.  Furthermore, the faculty administrators, office heads, and staff from other offices were interested in the results of the audit to learn about the faculty and offices’ performance results during the 2010 academic year, which will be used for future improvement and development. We were honored by Asst. Prof. Dr. Sikharin Sukto, Assistant President for Quality Assurance, who participated in all activities of the assessment.